Workspace access
Use a magic link or company SSO, then join or create the right organisation workspace.
Support
Use Avanqi without losing the change management record.
Follow these instructions for sign-in, organisation setup, change project delivery, approvals, documents, reporting, admin, billing, and support across Avanqi.
Primary channel
Email support
Start with the guide below. If you still need help, include the details support needs to reproduce the issue quickly.
Current support address: support@avanqi.com.au
Change management delivery
Set up projects, manage stakeholders, score impact, run approvals, and keep the evidence trail current.
AI assistance
Use the AI Workspace Assistant for visible status questions, next-action suggestions, and reviewed draft preparation.
Admin and billing
Manage users, invites, join codes, reference data, SSO, templates, audit history, seats, and plans.
AI Workspace Assistant
Ask, check, and draft without bypassing permissions
The assistant answers from visible workspace data and cited source pages. A supported action may persist as a 15-minute confirmation draft, while the business record stays unchanged until you confirm it and authorization checks pass.
Read the AI feature guideOpen the assistant
Sign in to a workspace and use the AI button in the app shell. Project pages pass the current project context when you ask a question.
Choose an agent
Use Workspace Assistant for general help, Portfolio Analyst for portfolio summaries, Project Co-pilot for one project, Comms Drafter for stakeholder messages, and Governance Reviewer for missing signals.
Review every draft
AI can prepare drafts, including a readiness intervention. When actions are enabled, Avanqi persists a 15-minute confirmation draft; the business record changes only after you explicitly confirm it and authorization checks pass.
Check permissions
The assistant only sees projects and fields your signed-in account can access. If a response looks incomplete, confirm your organisation, role, and project membership first.
Start here
Access your workspace
Avanqi is organised around company workspaces. Your access, projects, billing, branding, and admin settings belong to the active organisation.
1
Sign in
Open the app, enter your work email, and use either the emailed magic link or your company's SSO option. If your organisation uses invites, accept the invite from the same email address.
2
Choose an organisation
If you already belong to a workspace, Avanqi opens it after sign-in. Use the organisation switcher to move between workspaces or Join organisation when an admin gives you a join code.
3
Create a workspace
New users with self-serve access can create an organisation during onboarding. The first admin should confirm billing, users, branding, SSO, and reference data before broad rollout.
Main areas
Know where to work
Use the sidebar to move between executive reporting, project delivery, portfolio timing, and administration.
Dashboard
Review portfolio KPIs, approval queues, project health, upcoming impact events, communications status, strategic risk signals, and adoption readiness. Executive exports include the same readiness evidence.
Projects
Create and maintain project records, or clone an existing project structure. A clone resets workflow state and clears dates unless you choose to keep the original dates.
Portfolio
Compare programs, project health, high-impact events, and portfolio timing across the organisation.
Admin
Available to authorised users for user access, invites, join codes, settings, SSO, billing, templates, audit logs, connectors, and reference data.
Project workflow
Keep each change record complete
Open a project, then work across the tabs. The dashboard and portfolio views read from these records, so current project data keeps reporting current.
Stakeholders
Add or import stakeholders, capture influence, impact, readiness, notes, and use the matrix to focus engagement effort. Editors can update readiness for up to 100 selected records at once.
Business units
Record the units affected by the change, impact levels, relationship type, and supporting notes.
Communications
Create communication activities, move drafts through review and approval, mark approved items ready, then complete them after send. Bulk updates never bypass approval-sensitive steps.
Risks
Use the risk register for delivery, people, technology, process, resistance, and external risks. Record likelihood, impact, mitigation, owner, review date, and status; selected records can be updated together.
Readiness
Run repeated readiness campaigns for named cohorts, compare pulse trends and targets, and turn gaps into owned interventions. Cohort details are hidden when there are fewer than five responses.
Assessments
Score change impact and complexity, save drafts while working, and submit versions when the assessment is ready to preserve history.
Documents
Create structured documents from templates, save drafts, submit for approval, review comments, and export approved versions.
Timeline
Maintain phases, milestones, go-lives, impact events, and date ranges so project and portfolio timing stay aligned.
Attachments
Upload relevant support files for the project record, then download or remove files according to your access level.
Activity
Check recent project activity and audit history when you need to understand what changed and who changed it.
Before sending
These details help support separate access, data, workflow, browser, and configuration issues.
organisation name
affected user email
workspace, project, or page URL
the action you were trying to complete
what happened and what you expected
browser and device type