Terms and Conditions

By creating an account, accepting an invitation, signing in, creating a workspace, starting a subscription, or using Avanqi, you agree to these Terms. If you use Avanqi for an organization, you represent that you are authorized to accept these Terms for that organization.

A separate written agreement, order form, enterprise contract, or data processing agreement signed by Avanqi may override these Terms to the extent of any conflict.

Avanqi provides a software-as-a-service workspace for portfolio tracking, project delivery records, stakeholder information, impact and complexity assessments, communications, documents, approvals, attachments, audit history, billing, SSO, connectors, templates, reporting, and administration.

Avanqi supports governed change management. It does not replace professional, legal, employment, privacy, procurement, regulatory, records-management, risk, or compliance advice.

Access is controlled through authenticated user accounts, organization membership, active workspace context, roles, and permissions. Organization administrators are responsible for user invitations, join codes, SSO settings, role assignments, billing access, and workspace configuration.

• keep account credentials secure and use SSO, magic links, invites, and join codes only as authorized
• ensure users have permission to access each organization workspace and project record
• enter accurate workspace, billing, project, stakeholder, communication, assessment, and document data
• maintain lawful records management, employment, privacy, procurement, regulatory, and stakeholder engagement practices outside Avanqi
• obtain all consents, notices, and rights needed for personal information and customer data added to Avanqi

Customer data means content, records, files, and information submitted to Avanqi by or for a customer organization. As between Avanqi and the customer, the customer retains ownership of customer data.

The customer grants Avanqi the rights needed to host, copy, transmit, process, display, secure, back up, analyze, troubleshoot, and otherwise use customer data to provide and improve the service, comply with law, enforce these Terms, and protect Avanqi.

Personal information is handled according to the Privacy Policy. Customers are responsible for deciding what personal information may be added to their workspaces and for giving required notices to their users, staff, contractors, stakeholders, and other affected people.

Avanqi uses safeguards designed to protect the service, but customers remain responsible for endpoint security, user access reviews, appropriate role assignment, data classification, retention requirements, and internal governance.

Paid plans are billed at the organization workspace level unless another written agreement says otherwise. Stripe or another configured billing provider may process checkout, subscription, invoice, tax, refund, and payment information.

Plan features, included seats, project limits, billing intervals, prices, and availability may vary by plan and may change over time. Enterprise plans, procurement terms, custom support, and manual billing require written agreement.

Fees are payable as presented at checkout, in the customer portal, on the invoice, or in a written agreement. Taxes, duties, bank fees, and similar charges are the customer's responsibility unless stated otherwise.

• do not use Avanqi for unlawful, harmful, deceptive, abusive, or discriminatory activity
• do not upload malware, attempt unauthorized access, bypass security controls, or interfere with service operation
• do not scrape, copy, reverse engineer, overload, resell, or provide Avanqi to third parties except as permitted by an agreed plan or written agreement
• do not upload data that the customer is not authorized to process in the workspace
• do not use Avanqi as the only legally required archive for records that must be retained under separate laws or internal policy

We may suspend or restrict access if an account creates security risk, violates these Terms, is used unlawfully, becomes subject to non-payment, creates operational harm, or where required by law or a third-party provider. Where practical, we will give notice and an opportunity to resolve the issue.

Customers may stop using Avanqi or cancel paid subscriptions according to the applicable plan, checkout flow, customer portal, or written agreement. Data export and deletion rights may be subject to retention, audit, backup, billing, legal, and security obligations.

Avanqi, its software, workflows, interface, designs, branding, documentation, and service improvements are owned by Avanqi or its licensors. These Terms do not transfer ownership of Avanqi intellectual property to customers or users.

Feedback may be used by Avanqi without restriction or compensation, provided we do not disclose customer confidential information when doing so.

To the extent permitted by law, Avanqi is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or suitable for every customer process, regulatory requirement, or records-retention obligation.

To the extent permitted by law, Avanqi is not liable for indirect, consequential, special, exemplary, or punitive loss, loss of profit, loss of revenue, loss of goodwill, business interruption, or loss caused by customer data, third-party services, unauthorized user conduct, or customer configuration. Nothing in these Terms excludes rights, remedies, guarantees, or liabilities that cannot be excluded under applicable law, including the Australian Consumer Law where it applies.

Unless a written agreement states otherwise, these Terms are governed by the laws of Queensland, Australia. The parties submit to the courts with jurisdiction in Queensland for disputes that cannot be resolved informally.

We may update these Terms as Avanqi, law, infrastructure, billing, or operating practices change. The updated date shows when the Terms last changed. Continued use of Avanqi after updated Terms take effect means the updated Terms apply.