Privacy Policy

This policy applies to Avanqi websites, public pages, authenticated workspaces, support interactions, billing flows, and related services. Customer workspace content belongs to the organization that controls the workspace. Avanqi processes that content to provide the service, apply access controls, maintain audit history, and support the organization.

Where an organization uses Avanqi for its own staff, contractors, stakeholders, or project records, that organization is responsible for having a lawful basis to add and manage the information it enters into the workspace.

• provide, secure, maintain, and improve Avanqi
• authenticate users and manage organization membership, roles, SSO, invites, and join codes
• store and process customer workspace content according to customer instructions
• administer billing, subscriptions, invoices, taxes, refunds, and procurement requests
• send service, security, billing, support, and administrative communications
• detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized access
• meet legal, accounting, tax, compliance, dispute, and audit obligations

Avanqi uses cookies and similar browser storage for essential account, session, security, and preference functions. These cookies keep users signed in, maintain organization context, protect authenticated routes, and support the operation of company SSO or magic-link sign-in. We do not need users to accept non-essential marketing cookies to use the product.

When analytics is configured, Avanqi only loads analytics cookies after a user accepts analytics on the cookie consent prompt. Users can decline analytics and continue using the public site and product.

Avanqi stores data with the infrastructure, database, file storage, email, and billing providers configured for the deployment. Those providers may process information in Australia or other countries where they or their subprocessors operate.

We use administrative, technical, and organizational safeguards designed to protect personal information, including authenticated access, role-based permissions, organization scoping, audit history, secure credential handling, and service monitoring. No online service can guarantee absolute security, so customers should only upload information they are authorized to process in Avanqi.

We retain account, billing, audit, support, and workspace data for as long as needed to provide Avanqi, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain backups, and protect the service. Organization administrators may delete or export some workspace data through the product, subject to audit, backup, legal, billing, and security requirements.

Depending on where you are located, you may have rights to request access, correction, deletion, portability, restriction, or objection in relation to personal information. Workspace users should first contact their organization administrator when the request relates to organization-controlled workspace data.

You can also contact Avanqi for privacy requests. We may need to verify your identity and may redirect organization workspace requests to the relevant customer administrator where appropriate.

Avanqi is a change management workspace. Customers should not upload health, financial, identity, employment, government identifier, or other sensitive information unless they have authority to do so, it is needed for the intended change record, and appropriate internal handling rules apply.

We may update this Privacy Policy as Avanqi, law, infrastructure, or operating practices change. The updated date shows when the policy last changed. Material changes may also be communicated through the product, by email, or through an administrator notice.